SMS Privacy Policy & Terms of Service

Effective Date: October 20, 2025

1. Introduction

CSG Inc., doing business as Classic Seamless Gutters (“we,” “us,” “our”), offers SMS (text messaging) communications to our customers and prospects. By providing your mobile phone number and opting in, you agree to these Terms of Service and this Privacy Policy, which describe how we collect, use, store, and protect your phone number and SMS communications. If you have questions, please contact us at privacy@csginc.com or call (262) 569-0990.

2. Your Consent & Opt-In

By providing your phone number and agreeing to receive texts, you consent to receive messages from CSG Inc. (Classic Seamless Gutters) about purchases or your relationship with our business, including appointments, estimates, account updates, reminders, and customer care. Message Types: You will receive account alerts and promotional offers via SMS.

Message Frequency: Message frequency varies; you may receive up to 4 messages per month.

Message and data rates may apply. Reply HELP for assistance or STOP (or UNSUBSCRIBE) to opt out at any time.

Consent is not a condition of purchase.

2a. How to Opt In

Customers may opt in to receive text messages from CSG Inc. (Classic Seamless Gutters) verbally, in person, or over the phone when speaking with our staff. During this process, our representative will confirm consent using the following disclosure:

“CSG Inc. (Classic Seamless Gutters) may text you with notifications about purchases or your relationship with our business, including appointments, estimates, account updates, reminders, and customer care. You will receive account alerts and promotional offers via SMS. Message frequency varies; you may receive up to 4 messages per month. Msg & data rates may apply. Reply STOP or UNSUBSCRIBE to opt out, or HELP for help.”

Customers confirm consent verbally before any messages are sent.

3. Use of Your Mobile Number

We may use your mobile number to:

• Send appointment or estimate reminders
• Provide status updates on your gutter project
• Send administrative or account-related messages
• Deliver promotional offers or seasonal service updates
• Respond to customer-service inquiries

4. Opt-Out & STOP Instructions

You may opt out of receiving messages from CSG Inc. (Classic Seamless Gutters) at any time by replying STOP or UNSUBSCRIBE to any message. After you send STOP or UNSUBSCRIBE, we will confirm your request with a final opt-out confirmation message. You will then receive no further SMS communications unless you opt in again. Reply HELP for assistance.

5. Privacy & Data Use

• We use your phone number solely to send you SMS updates related to your account, appointments, offers, or services with Classic Seamless Gutters.
• We do not sell, rent, or share your phone number or message content with third parties for marketing purposes under any circumstances.
• We may share limited data only with trusted service providers who assist us in delivering SMS messages (e.g., our SMS platform), and these providers are bound by strict confidentiality and data-protection agreements.
• We do not transfer your phone number or message content to any external organizations under any circumstances.
• We do not share your information with third parties except as required by law.
• If you have any questions about how your data is handled, please contact us at privacy@csginc.com or call (262) 569-0990.

6. Security

We implement strict policies and security measures to prevent unauthorized access, disclosure, or sharing of your data. All collected information is protected using administrative, technical, and physical safeguards to maintain its confidentiality and integrity.

7. Message & Data Rates

Standard message and data rates from your mobile carrier may apply when receiving SMS from us. You are responsible for any carrier charges incurred.

8. Disclaimers & Liability

To the fullest extent permitted by law, CSG Inc. (Classic Seamless Gutters) provides SMS services “as is” and disclaims all warranties, whether express or implied. We are not liable for any indirect, incidental, or consequential damages related to the use or performance of the SMS service.

9. Changes to This Policy

We may update these Terms of Service and Privacy Policy periodically. Updates will be posted on our website with a revised Effective Date. Your continued participation in our SMS program constitutes acceptance of any updated terms.

10. Contact Information

If you have any questions about this policy or your participation in our SMS program, please contact:

CSG Inc. (Classic Seamless Gutters)
N8209 County Road F
Ixonia, WI 53036
Phone: (262) 569-0990
Email: sales@csginc.com
Website: https://www.csgutters.com